Return Policy

Cremation Urn Factory makes returns or exchanges simple & easy to do.

Any item purchased from our site can be returned, replaced or exchanged (within 30 days of delivery) for a complete refund, replacement or exchange.

If your action is due to our error, we pay all shipping costs.
All returns, replacements or exchanges must be authorized first, and returned in original carton & packing materials - accompanied by our "RGA NUMBER" (Return Goods Authorization Number). The "RGA NUMBER" should be indicated on the outside of the shipping carton. It is easily obtained by e-Mailing our customer service department - info@CremationUrnFactory.COM

We cannot accept returns on personalized products.

Damaged Product Policy:

If you receive an urn in damaged condition - save all packing materials - and contact us immediately. We'll make immediate arrangements for a quick urn replacement - at our cost. We'll also make arrangements for prompt pick-up of the damaged item.

Shipping Policy

Shipping details for all cremation urns and accessories:

FREE Shipping in USA!

Price includes free UPS/FedEx Standard ground service (lower 48 states)

Alaska, Hawaii & International Shipping Rates:

Orders received Mon-Fri before 2PM EST will ship same day...
Orders received Mon-Fri after 2PM EST will ship next business day.

Even if your order includes an Urn Medallion with custom engraving, it will still ship the same day if ordered before 2PM.
(Allow approx. 5-7 business days for standard ground transit time).

Rush Orders:

Next Day Air: $59.95 per order - No Saturday Deliveries

2nd Day Air: $39.95 per order - No Saturday Deliveries

Next Day Air and Second Day Air prices apply within continental USA - 48 States (excludes Alaska, Hawaii, Puerto Rico, etc.)

Rush Order Details:

NO Saturday or Sunday deliveries to your home.

Saturday and Sunday are NOT COUNTED as delivery days. For example...

Next day air order placed Friday BEFORE 2PM EST will be Shipped on Friday - and Delivered to you Monday. 

Next day air order placed Friday AFTER 2PM EST will be Shipped on Monday - and Delivered to you Tuesday.

If you have any questions about shipping, please email us at: info@CremationUrnFactory.COM

Shipping Details For:

Alaska, Hawaii & International Orders:

We ship to Hawaii, Alaska & International via Priority Postal Services. Our shipping price is per order. Therefore, if you order 1 urn or 100 urns, you will be charged same shipping cost.

Shipping cost to Alaska & Hawaii is $35.00 (receivedvd in approx. 3-4 Business Days)
Shipping cost to Canada is U.S.Dollars $35.00 (received in approx. 6-10 Business Days)
Shipping cost to UK is U.S.Dollars $59.00 (received in approx. 6-10 Business Days)

If you are shipping to any other country, merely add the item to the shopping cart, select your country, and click "Apply". The shipping cost will appear on the upper right side of the page.

IF YOU HAVE ANY SHIPPING QUESTIONS ABOUT CREMATION URNS OR ANY ITEM ORDERED for Alaska, Hawaii or any domestic or International destination, e-Mail: info@CremationUrnFactory.COM

Privacy Policy

Store, information provided to us by customers will remain confidential, and not provided to outside sources for solicitation purposes. We will only use the contact information that customers provide with an order to fulfill the order. Your name and addresses (physical and e-mail) will not be automatically added to any mailing lists. No other employees or any third parties have access to customer information.

Other Policies

120-Day Price Guarantee:

CremationUrnFactory operates on a low-profit margin, and guarantees pricing as such:

For a period of 120-DAYS from date of receipt of purchased merchandise, if same item can be purchased for an amount less than purchased from CremationUrnFactory, a refund of the difference in price will be issued. Urn must be same in design, size, finish and any/all features included with the urn at the purchase price. We want our clientelle to be confident and satisfied - and to return to our web site as their primary source for cremation urn products and cremation urn accessories.

Memo to Funeral Directors:
For 15 years CremationUrnFactory.Com has been successfully supplying funeral homes across the USA with cremation urns. Our goals are to increase of our Funeral Director / Funeral Home client base. Our profit margin is minimal - and fantastic value is assured. STANDARD GROUND SHIPPING IS NOW FREE!

Ordering an urn for your Funeral Home is simple, easy & quick!

President Albert ("AL") Kaisner, this is my 15th year selling urns online. Contact me at  Phone: 800-964-8767 or E-Mail: info@CremationUrnFactory.com